Want To Say The Right Thing?

No matter whether it is personal or business, how, when and it way you say something, can either make or break a relationship or sale.  There is power in words.

With words, you can build someone up or knock them down.  Make them feel loved and appreciated or hurt and lonely.  You can relate a product that meets someone’s need, or, turn them away from the very thing that could help them.

There is a saying, “If you’ve nothing nice to say, then don’t say it”.  How many times have things been said in anger and later regretted?

If we were stop, just for a moment, before saying something, then this world would be a better place.  Instead of hiding behind words and stating things in a way that is ambiguous, let it be clear and understandable.  Then there are no misunderstandings and we know where we stand.

Think, if you don’t want people to speak to you in a certain way, then consider how you might sound to them.  Having been in the support industry, some customers feel they have the right to have a go at you, even though you are there to help them.  I always wait until they have finished what they want to say, ask if they’re done, then proceed to deal with their issue.  In other words, I take control of the situation, lead it to a calm conclusion.  They leave with a new confidence in the company and will say positive things about it.

I have come across a video that nicely conveys how helping someone state something in a different way can make the all the difference from a small success to a big success.  Have you the time to help someone else, even if it is a moment?

After you have watched it, let me know what you think.

 

Makes you think, doesn’t it?

For more help and advice on learning “how” to think and not “what” to think, then visit Yvonne’s site

Have You The Right Mindset To Be Successful?

When you awake each morning, what is your first thought?

Is it something like, “Oh no, not morning already!!”, or, “I don’t want to go into work today…”, or, “What problems am I going to face today?”, or, “Fill in the blank…………”.

Then when you’ve said it, or, thought it, how does your day go?

Did you realise that you have a choice, to have either a good day or bad day?

If you get into the habit of “choosing” a good day first thing, you will find how much easier it is to deal with “issues” that come your way.  It is also a good habit to develop the right mindset to be successful.

It is one thing generating the success, but, it is entirely a different thing to keep that success.  If you want to enjoy it AND keep it as well gain more success, then NOW is the time to start.  Not only will you see a difference in yourself and your life, but, others will notice it.

A lot of us while we growing up were taught “what to think” instead of “how to think”.  Also, as we grew up, our ability to use our imagination was knocked back because we weren’t paying attention in class.  That is a great shame, it is a main part of “seeing” where you want to be in your life.

Hint:  If you have kids, it is important that they develop their imagination when at home.  Tell them stories and encourage them to make up their own.  It will help greatly in their successes in life.  Create a happy environment for them and as they grow, they will look to emulate that in their lifestyle.  Isn’t that what we want for them?

With regards to people being successful, you have the stories where they have won a lot of money, but ended up worse off.  This has been more down to not having the mindset to cope with the sudden influx of a large amount money.  Those that learn to do it quickly make the most of it and enjoy it.

What are your thoughts about money?  Are they positive?  Write them down, you may surprise yourself!!  Once they’ve been written down, those that are negative, rewrite them so they become a positive.  Then read them over and over until you rid yourself of that negative thought.

A great site for help in changing how you think and links to resources that will benefit you, then click on the following link:

Learn To Change Your Life And Mindset

How To Succeed In Life

You have heard the saying, “It is better to give than receive”.  Some people spend their whole lives giving and that’s great.  But, if you keep on giving without receiving, you’re missing out on a great reward/blessing.  In order for the giving to be done, there needs to be a receiver.  It make sense doesn’t it.  So why do so many people refuse a gift?  If everyone refused, then there would not be an environment to give.  That would be a sad state of affairs.  Thankfully, this can be put into a balanced perspective, and, I hope you can agree with it.

Let’s look at it again, “It is ‘better’ to ‘give’ than ‘receive'”.  In order to receive you have to ‘give’ the ‘giver’ the opportunity to give.  Do you see that?  You as the receiver give the giver the chance to give.  Therefore, when you give a gift, you also give a blessing, but, and this is the great thing, the receiver ‘gives’ you a blessing in return by receiving from you.  So at the time, both give and receive at the same time.

I know some people feel awkward when receiving a gift, well, look at it in this light.  Don’t refuse a gift because you feel you are not giving in return. Also, you can stop the flow of good things coming into your life and that is not something we want to stop.

Try this.  Take in a BIG deep breath.  Then, once you can’t take in anymore, let it out slowly and, at the same time, count to 300 slowly.  Keep giving out your breath until you do it.  Keep giving and giving and giving. 

Can you do it?  Or, did you have to ‘receive’ some more air into your lungs.  Did it wear you out trying to give out all that breath?  Now you see where the balance comes in.  We breathe in oxygen and then we convert it to breathe out carbon dioxide.  Then the plants in the world “breathe” in the carbon dioxide and “give” out the oxygen we need.  Balance, balance and balance.  That is what it is all about.

There are a lot of people who find that the more the give, the more they receive.  In fact, it ends up where they can’t give enough of it away.  They see a greater multiple in the return. 

So, yes, be a giver, but, keep the balance, and receive as well.  See the difference it will make in your life!!

How Safe Are You On Your Computer?

I hope you are as safe as you can be on your computer.  There are some steps that you can and need to take.  It is not safe to simply cross your fingers, legs and eyes and trust to luck that you won’t get hacked.  It is a sad thing that something like the internet is not how it should really be.  That is to be safe, fun and educational. Not forgetting that it’s a great way to keep in touch with your friends and family.  Oh, and the savings that can be made online.  And so on………..

So what can you do about your security?

The first thing that you need to do is set up your computer so that it prompts you for a password before you get into your account.  Yes, I know that some people, it can be a bit of a bind.  But, what is worse, typing in a password and making your system more secure, or, someone easily grabbing your details, trashing your computer and you lose lots of important personal info?

Please read my previous post on creating strong passwords.

The next thing that you need to consider is an Anti-virus programme.  There are quite a few out there.  Two of the top “paid for”, in my personal opinion, are not worth buying.  I have found, on a number of occassions, that they are processor hungry and slow the computer down.  In actual fact, I remember, there was a couple of people where their anti-virus made their system sooooo safe, they couldn’t get online.  They had to remove the software!!  Crazy!!

There are a couple of really great FREE Anti-virus programmes out there.  One that I use and recommend to friends is AVG.  If you click on this link here, you will be directed to a site where you can type in “avg free” and it will provide a link for you.  It has many features that will protect you for free, but, if you want, you can pay for extras should you feel that they will be of benefit to you.  It doesn’t “hog” your system, and, it allows you surf the internet more safely.  It even checks and warns out about potentially hazardous websites!

Please, if you don’t get an anti-virus programme installed straightaway!!

 

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