Want To Say The Right Thing?
No matter whether it is personal or business, how, when and it way you say something, can either make or break a relationship or sale. There is power in words.
With words, you can build someone up or knock them down. Make them feel loved and appreciated or hurt and lonely. You can relate a product that meets someone’s need, or, turn them away from the very thing that could help them.
There is a saying, “If you’ve nothing nice to say, then don’t say it”. How many times have things been said in anger and later regretted?
If we were stop, just for a moment, before saying something, then this world would be a better place. Instead of hiding behind words and stating things in a way that is ambiguous, let it be clear and understandable. Then there are no misunderstandings and we know where we stand.
Think, if you don’t want people to speak to you in a certain way, then consider how you might sound to them. Having been in the support industry, some customers feel they have the right to have a go at you, even though you are there to help them. I always wait until they have finished what they want to say, ask if they’re done, then proceed to deal with their issue. In other words, I take control of the situation, lead it to a calm conclusion. They leave with a new confidence in the company and will say positive things about it.
I have come across a video that nicely conveys how helping someone state something in a different way can make the all the difference from a small success to a big success. Have you the time to help someone else, even if it is a moment?
After you have watched it, let me know what you think.
Makes you think, doesn’t it?
For more help and advice on learning “how” to think and not “what” to think, then visit Yvonne’s site
Filed under: Malcolm Charlaw
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Hi Malcolm,
Thanks for sharing your thoughts on this topic which is so relevant to our industry (and the video was a particularly good way to illustrate your point).
The idea of helping others is sometimes lost on aspiring internet marketers who only see the dollar signs (I know, I was one of them), but the reality is that there is so much more to be gained from focusing on providing incredible value to others.
Not only do you have the chance to be successful yourself but you can be a large part of another person’s or many people’s success too. It can be really fun doing something that comes easy to you in order to help someone else who may struggle with that very thing.
Don’t be afraid to help others without expecting anything in return, you’ll be surprised just how good you’ll feel and how much good it can do for your business.
All the best,
Stefan
Hi Stefan
Many thanks for taking the time to comment, it is always appreciated!!
I agree with when you say that it can be really fun doing something that is easy to you, but, hard for someone else, especially if it holds them up from getting to where they want to be.
I remember one time, whilst on the train from Durham to Newcastle, I started talking to an elderly lady who had just been for a dinner meeting with the then Bishop of Durham, about 15 or so years ago.
She had to change at Newcastle in order to continue to go on to Edinburgh. I offered to make some enquiries, helped with her case, and, found a member of staff who said that they would make sure she was on the right train. Thankfully, it was to be the same platform.
The journey had taken about 20 minutes or so, we had a nice conversation. The lady said that she was an established poet. In the station, she asked for my address so that she could send me her book. I gave it to her and thought nothing more of it. That is, until a few weeks later. A book came through the post from that very lady. It was her latest release and had signed it for me.
Receiving that gave me a lovely warm feeling inside. I did send a letter of gratitude back, but, sadly, heard nothing more.
You just never know what can come from a kind act, a nice word or simply a smile.
Cheers
Malcolm
Sooo Love this Video seen it many times.. Great post Malcolm
Thank you Carly, I watch this sometimes when I want to say something in a different way. It clearly shows the power of words and how to say something that gives results.
Saying, writing and thinking the right words, create the environment that we live in. If more people realised the power they have to change their life, what a world this would be!!
Appreciate you taking the time to comment Carly!!
Thank you again
Malcolm